Shipping policy

 

During checkout, you will have the option to select a shipping method for your order and the estimated transit time will be displayed if available. These are estimates from the carrier(s) and we are not responsible for shipping carrier delays.

The transit estimate does not include order processing time.

Processing Time

In-stock items are processed 1-5 business days after the purchase date. In-stock groupbuy extras are processed 1-10 business days after the purchase date due to the high influx of orders at once. Groupbuys/preorders are generally processed within 1-10 business days once the product has come in and order fulfillment has started.

Business days are Monday through Friday and do not include weekends or U.S. holidays. Please be aware that order processing time may take longer following holidays.

International Policy, Taxes and Duties

International Orders will not be undervalued for customs under any request. Taxes and Duties are Delivered At Place (DAP), also called Delivered Duty Unpaid (DDU). This means that we are only responsible for shipping the product, and the customer will be responsible for paying any import costs, such as VAT, duties, and clearing fees.

Reshipments or Return To Sender (RTS)

If a package is marked RTS, is not an approved return, and is received by Fruitykeeb, Fruitykeeb will reach out to the customer regarding a reshipment. The Customer will be responsible for paying any charges that result because of a reshipment (e.g. Shipping Label, Handling Fees, etc.).

Damaged, Lost, or Stolen Packages

After a packages leaves Fruitykeeb, it is up to the courier to deliver the package safely and in a timely manner. Each package will be packed to the best of our ability, so that the package arrives without harm; unfortunately, we are not responsible for packages delayed, lost, stolen, or damaged in shipment. 

You will need to make your own claim with the shipping service. Please send an email to support@fruitykeeb.xyz for information on how to file your claim.

 

Last Updated: December 22nd, 2022